Privacy Policy

At South Coast Prestige Properties (CANDA Estate Agents Pty Ltd - ABN: 53 161 724 161), your privacy matters. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information when you interact with us, including through our website, by phone, or in person.

Personal Information We Collect:

We may collect personal information including, but not limited to:

• Name, date of birth, and contact details
• Current and previous addresses
• Telephone numbers and email addresses
• Bank account or credit card details (if applicable for services)
• Occupation, profession, or driver’s licence number
• Property requirements, ownership, or transaction information
• Any other information you provide to us in relation to our services

We may also collect non-identifiable or aggregated information, such as anonymous survey responses or website usage statistics.

How We Collect Personal Information?:

We generally collect personal information directly from you unless it is unreasonable or impracticable to do so. This may include:

• Directly from you via email, phone, forms, or in-person
• Through our website when you submit inquiries, sign up for services, or interact with our content
• From third parties, including government agencies, other real estate agencies, service providers, or publicly available sources

We do not sell your personal information.

How We Use Your Personal Information?:

Your personal information may be used to:

• Provide real estate services, including property sales, rentals, appraisals, and related services
• Communicate with you regarding properties, listings, and services
• Conduct identity verification and compliance checks
• Improve our services, website functionality, and customer experience
• Process inquiries, complaints, and feedback
• Comply with legal and regulatory obligations

Disclosure of Personal Information:

We may disclose your personal information to:

• Government authorities or regulators, if required by law
• Service providers assisting us, such as property inspectors, IT providers, or subcontractor agents
• Other parties involved in a property transaction, including other agencies, buyers, or tenants

Subcontractor Agents

Personal information collected by South Coast Prestige Properties may be disclosed to subcontractor agents or contractor agents who assist us in providing real estate services. All such representatives are required to handle personal information in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).

We ensure that all subcontractor agents and contractor agents handle your personal information in accordance with applicable privacy laws.

Website Analytics and Cookies:

We may use cookies and analytics tools to improve website functionality. These tools may record information such as pages visited, time and date of visits, and IP addresses, but do not store personal information.

You can configure your browser to refuse cookies or alert you when cookies are being sent.

Security of Personal Information:

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Encryption of electronic data
• Restricted access to systems
• Email filtering and malware protection
• Regular monitoring, vulnerability scans, and audits
• Physical security of paper records

Personal information is stored securely in both electronic and physical formats.

Access, Correction and Deletion:

You have the right to:

• Request access to personal information we hold about you
• Request corrections to any inaccurate or incomplete information
• Request deletion of personal information

Proof of identity may be required. Requests can be made by contacting:

Email: admin@southcoastpp.com.au
Phone: 02 4232 4111

Direct Marketing:

With your consent, we may use your personal information to send marketing communications about our services. You may opt-out at any time by contacting us at admin@southcoastpp.com.au.

Complaints:

If you have any complaints about our handling of personal information:

• Contact us at admin@southcoastpp.com.au or call 02 4232 4111
• If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

Changes to This Policy:

This Privacy Policy may be updated from time to time. The latest version is always available at www.southcoastprestigeproperties.com.au.

Last Updated: 17 February 2026